🛠️ Support Center
🔧 Troubleshooting Guide
Common Issues & Solutions
🚫 Wheel Won't Spin
Problem: The spin button doesn't work or wheel doesn't rotate.
Solutions:
- Make sure you have at least 2 entries in your wheel
- Refresh the page and try again
- Check if JavaScript is enabled in your browser
- Try using a different browser (Chrome, Firefox, Safari)
- Clear your browser cache and cookies
💾 Can't Save Wheel
Problem: Save button doesn't work or wheel data is lost.
Solutions:
- Enable local storage in your browser settings
- Make sure you're not in private/incognito mode
- Check available storage space on your device
- Try saving with a shorter wheel title
- Use the share feature as a backup
🔗 Share Link Not Working
Problem: Shared wheel URL doesn't load correctly.
Solutions:
- Copy the entire URL including all parameters
- Make sure the URL wasn't truncated in messaging apps
- Try opening the link in a new browser tab
- Check if the original wheel had too many entries (URL length limit)
- Create a new share link if the old one is corrupted
📱 Mobile Display Issues
Problem: Wheel looks wrong or buttons don't work on mobile.
Solutions:
- Rotate your device to landscape mode for better view
- Zoom out if the wheel appears too large
- Use tap instead of click on touch devices
- Update your mobile browser to the latest version
- Try using Chrome or Safari mobile browsers
🎨 Visual/Animation Problems
Problem: Wheel looks broken, animations don't work, or colors are wrong.
Solutions:
- Refresh the page to reload all resources
- Check your internet connection stability
- Disable browser extensions that might interfere
- Enable hardware acceleration in browser settings
- Try a different device to isolate the issue
🌐 Browser Compatibility
✅ Fully Supported Browsers
- ✓ Chrome 90+ (Recommended)
- ✓ Firefox 88+
- ✓ Safari 14+
- ✓ Edge 90+
⚠️ Limited Support
- ⚠ Internet Explorer (Not recommended)
- ⚠ Very old mobile browsers
- ⚠ Browsers with JavaScript disabled
⚡ Performance Tips
🚀 Speed Up Loading
- • Use a fast internet connection
- • Close unnecessary browser tabs
- • Clear browser cache regularly
🎯 Smooth Animations
- • Enable hardware acceleration
- • Close resource-heavy applications
- • Use latest browser version
💾 Better Storage
- • Don't use private browsing mode
- • Allow local storage permissions
- • Keep some free disk space
Still Need Help? 🤝
If you couldn't find a solution to your problem, don't worry! Our support team is here to help. Contact us with details about your issue and we'll get back to you quickly.
Average response time: < 12 hours